Job Description
Are you a tech enthusiast looking to launch a rewarding career in Information Technology? Innovate Systems Inc. is seeking a dedicated IT Support Trainee to join our growing team in Wichita, Kansas.
We offer a comprehensive training program designed to fast-track your career in technical support. As a trainee, you will work under the mentorship of senior engineers, gaining hands-on experience with enterprise hardware, software deployment, and network infrastructure.
Why Join Us?
- Hands-on technical training and mentorship.
- Career progression opportunities in IT Support and Systems Administration.
- Competitive compensation package.
Ready to become the IT hero your organization needs? Apply today!
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware and software issues, including troubleshooting printers, laptops, and workstations.
- Network & Hardware Maintenance: Participate in the installation, configuration, and maintenance of network hardware and peripherals.
- Incident Management: Log, track, and manage IT service requests and tickets using our ticketing system (e.g., JIRA, ServiceNow).
- User Training: Conduct training sessions for staff on new software applications and security protocols.
- System Updates: Assist in the deployment of OS updates, patches, and software installations across the organization.
- Asset Management: Help maintain an accurate inventory of IT assets and equipment.
Qualifications
- Education: High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field preferred.
- Technical Aptitude: Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Communication Skills: Excellent verbal and written communication skills with a customer-focused attitude.
- Problem Solving: Ability to diagnose technical problems and propose effective solutions.
- Flexibility: Willingness to learn new technologies and adapt to changing IT environments.
- Reliability: Strong work ethic and the ability to work in a team environment.