Job Description
Join TechNova Solutions' elite IT Support Trainee Program and accelerate your career in Boston's booming tech scene. This premium opportunity combines intensive hands-on training with competitive compensation, mentorship from industry veterans, and guaranteed career progression. As part of our innovative team, you'll deploy cutting-edge solutions for Fortune 500 clients while building a foundation in cloud infrastructure, cybersecurity, and enterprise systems. Our graduates consistently transition into senior roles within 18 months. Benefits include tuition reimbursement, professional certifications, and equity participation.
Responsibilities
- Install, configure, and maintain hardware/software systems across enterprise environments
- Provide Tier 1-2 technical support via ticketing systems and remote diagnostics
- Document SOPs and knowledge base articles for internal/external stakeholders
- Collaborate with cross-functional teams on infrastructure modernization projects
- Participate in 24/7 on-call rotation for critical system escalations
- Execute security protocols including patch management and vulnerability assessments
- Train junior staff on emerging technologies and troubleshooting methodologies
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- 1+ years help desk or technical support experience (internships acceptable)
- Proficiency in Windows/Linux environments and virtualization platforms
- Strong analytical skills with ability to troubleshoot complex network issues
- Excellent written/verbal communication and customer service aptitude
- Valid driver's license and ability to travel to client sites
- Basic scripting knowledge (Python/Bash) preferred
- CompTIA Security+ certification desirable