Job Description
Immediate Opening: Join Our Dynamic Tech Team in Louisville!
We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our growing client base. If you thrive in fast-paced environments and excel at troubleshooting complex issues, this is your moment to shine. Start immediately with competitive benefits and career growth opportunities!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support for 200+ employees
- Manage ticket systems (ServiceNow/Jira) with SLA compliance
- Document solutions in knowledge base for future reference
- Collaborate with network/infrastructure teams on complex escalations
- Train users on security protocols and best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and remote access tools
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including occasional weekends
- Experience with ticket management systems (ServiceNow preferred)
- Valid driver's license for occasional on-site support