Job Description
Start your IT career tomorrow! TechSolutions Group is urgently hiring passionate Help Desk Support Specialists in Arlington, TX. Join our dynamic team delivering exceptional technical support to enterprise clients. Enjoy competitive benefits, flexible scheduling, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticket systems with SLA adherence and documentation standards
- Deploy and configure desktop/laptop systems across Windows/macOS environments
- Train end-users on cybersecurity best practices and software applications
- Collaborate with Tier-2 engineers for complex incident escalation
- Maintain asset inventory and compliance documentation
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote tools
- Exceptional customer service and communication skills
- Ability to troubleshoot network connectivity issues
- Valid Texas driver's license and reliable transportation
- Must pass background check and drug screening