Job Description
Are you a tech-savvy problem solver looking for your next challenge?
TechSolutions St. Louis is seeking a dedicated Help Desk Support Specialist to join our dynamic IT team. In this role, you will be the first point of contact for our employees, ensuring seamless access to technology resources and maintaining high levels of user satisfaction. We pride ourselves on a collaborative environment where your technical skills are valued and your growth is encouraged.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certifications.
- A supportive and inclusive company culture.
- State-of-the-art work environment in the heart of St. Louis.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and application errors.
- Manage user accounts, including password resets, access permissions, and onboarding processes.
- Install, configure, and troubleshoot operating systems (Windows) and productivity software (Microsoft Office 365).
- Maintain accurate and detailed documentation of incidents, tickets, and resolutions in the help desk ticketing system.
- Collaborate with senior IT staff to implement technical solutions and improve service delivery.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Proven experience in a Help Desk or Technical Support role (1-3 years preferred).
- Strong knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to prioritize multiple tasks and handle high-pressure situations with a calm demeanor.
- Relevant certifications (CompTIA A+, Network+) are a plus.