Job Description
Join our dynamic IT team in sunny Bakersfield, CA! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, a $5,000 sign-on bonus, and opportunities for career advancement in a collaborative environment. Why apply? • Comprehensive benefits package • Flexible work arrangements • Ongoing professional development • Positive, team-oriented culture • Immediate start date available!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system with SLA adherence and documentation best practices
- Provide user training on company systems and security protocols
- Collaborate with network/infrastructure teams on complex technical escalations
- Monitor system health and proactively address potential disruptions
- Maintain accurate asset inventory and configuration management
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ certification or equivalent technical certification
- Proficiency with Windows OS, Microsoft 365, and remote support tools
- Exceptional customer service and problem-solving abilities
- Strong written/verbal communication skills with technical/non-technical audiences
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and prioritize multiple tasks
- Valid California driver's license (occasional on-site support required)