Job Description
Join Nevada Tech Solutions as a Help Desk Support Specialist and become the go-to technical hero for our Reno-based clients! We're seeking a customer-focused professional to deliver exceptional IT support in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Nevada's thriving tech hub. If you're passionate about solving problems and making technology work for people, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve Windows/macOS OS, Microsoft Office 365, and cloud application problems
- Manage user accounts, permissions, and access control systems
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Conduct new hire equipment setup and technology orientation sessions
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license for occasional client site visits