Job Description
Launch your IT career with our comprehensive paid training program! TechNexus Solutions is seeking motivated Help Desk Support Specialists in Charlotte, NC. No prior experience required – we provide hands-on training in troubleshooting, system administration, and customer service excellence. Join our award-winning team and gain industry certifications while building a stable future in technology.
Why TechNexus?
- 6-week paid training program with certification
- Clear career progression path to senior roles
- Comprehensive benefits package (health/dental/401k)
- Modern collaborative workspace in Uptown Charlotte
- Tuition reimbursement for continued education
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Document cases in ticketing systems (ServiceNow/Jira)
- Train end-users on company applications and security protocols
- Collaborate with Tier 2/3 teams for complex escalations
- Monitor system health and perform preventative maintenance
- Contribute to knowledge base articles and SOPs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Basic familiarity with computer hardware/software
- Ability to learn technical concepts quickly
- Valid driver's license for occasional on-site support
- Must pass background check and drug screen