Job Description
Join our elite tech team in Stockton, CA as a Senior Help Desk Specialist and unlock your career potential! We're seeking a customer-focused professional to deliver exceptional technical support in a dynamic environment. Enjoy comprehensive benefits, flexible scheduling, and opportunities for rapid advancement. Our commitment to employee growth includes quarterly training stipends and certification reimbursements. Apply today to become part of an award-winning IT department revolutionizing business solutions.
Responsibilities
- Provide Tier 3 technical support for 500+ employees across multiple platforms
- Diagnose and resolve complex hardware/software issues using remote tools
- Implement cybersecurity protocols and maintain compliance standards
- Document incident reports using ServiceNow with 98% accuracy
- Train junior staff on troubleshooting methodologies
- Collaborate with network engineers on infrastructure projects
- Develop SOPs for recurring technical challenges
Qualifications
- 5+ years in enterprise-level IT support
- CompTIA A+, Network+, and Security+ certifications
- Expertise in Windows 10/11, macOS, and Active Directory
- Experience with Service Desk Plus or Jira ticketing systems
- Strong knowledge of VoIP systems and network fundamentals
- Proven ability to train non-technical personnel
- CCNA or equivalent networking certification preferred
- Bachelor's in IT or related field required