Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Austin-based Help Desk Support team. No prior experience required – we provide all necessary training to transform you into a confident IT professional. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities in one of America's fastest-growing tech hubs.
Our 8-week paid training program covers essential skills including system troubleshooting, network diagnostics, and customer service excellence. After completion, you'll join our dynamic support team working with cutting-edge technology while helping clients resolve technical challenges. We value growth mindset and offer ongoing certifications to accelerate your career path.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document all support tickets using our ticketing system (ServiceNow)
- Collaborate with senior technicians to escalate complex issues
- Conduct remote system maintenance and security updates
- Maintain accurate asset inventory and software deployment records
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/Mac OS
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service experience (retail/hospitality acceptable)
- Valid driver's license and reliable transportation
- Passion for technology and helping others