Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our dynamic Help Desk Support team in sunny Tucson, AZ. No prior experience required – we provide all necessary training to transform you into a technical expert. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority. Join us to become the backbone of our IT infrastructure and help users solve technology challenges with confidence.
Responsibilities
- Provide remote and on-site technical support to resolve hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset information in ITSM systems
- Collaborate with network and security teams on escalated technical issues
- Train end-users on system usage and security best practices
- Monitor system performance and proactively address potential problems
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and customer service
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Basic familiarity with Windows/macOS operating systems
- Valid driver's license (for occasional site visits)
- willingness to complete our 4-week paid training program