Job Description
Are you ready to kickstart a lucrative career in Information Technology? Apex IT Solutions is currently seeking a motivated Help Desk Support Specialist to join our dynamic team in Las Vegas. We believe in investing in our talent, which is why we offer comprehensive, paid training for all new hires.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring seamless IT operations. Whether you are an experienced professional or a fresh graduate looking to break into tech, this is the perfect opportunity to learn from the best and build a stable future in the IT industry.
Why Join Us?
- Paid Training Program: Get certified and job-ready without the financial burden.
- Career Growth: Clear pathways from Help Desk to System Administration.
- Competitive Pay: Salary commensurate with experience plus performance bonuses.
- Modern Work Environment: Collaborative culture in the heart of Las Vegas.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
- Install, configure, and maintain computer systems, printers, and network devices.
- Document all technical interactions, resolutions, and customer feedback in the ticketing system.
- Collaborate with senior IT staff to escalate and resolve complex technical issues.
- Conduct basic network diagnostics and assist with password resets and account management.
- Ensure a high level of customer satisfaction by providing clear, professional, and timely support.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Strong desire to learn and succeed in a fast-paced IT environment.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently as well as part of a collaborative team.
- Basic understanding of computer operating systems (Windows/macOS) and common software applications.
- Willingness to complete the required paid training program and obtain relevant certifications.
- Reliable internet connection and computer access for remote/on-site work.