Job Description
Join the Nexus Global Tech Team and become the backbone of our IT infrastructure. We are looking for a dedicated Help Desk Support Specialist to provide exceptional technical assistance to our employees in Jersey City, NJ. If you thrive in a fast-paced environment and love solving complex problems with simple solutions, we want to hear from you.
Why Choose Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model allowing for flexibility.
- Opportunities for professional growth and certification support.
- A collaborative and inclusive company culture.
Apply today and take the next step in your IT career with Nexus Global Tech!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network issues to ensure minimal downtime.
- Install, configure, and maintain workstations, printers, and peripherals.
- Manage and track all help desk tickets using our ticketing system (ServiceNow/Zendesk).
- Conduct user training and create knowledge base articles for common issues.
- Assist with IT projects, including software deployments and system upgrades.
- Monitor system performance and report technical issues to senior IT staff.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of professional experience in IT support or Help Desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts.
- Familiarity with Active Directory and basic scripting (PowerShell/Batch) is a plus.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tickets and requests in a busy environment.
- Certifications such as CompTIA A+ or Network+ are highly desirable.