Job Description
Are you a dedicated tech enthusiast looking to make an impact? InnovateTech Solutions is seeking a skilled Help Desk Support Specialist to join our growing team in Indianapolis, IN.
We are a forward-thinking company committed to delivering top-tier IT services. In this role, you will serve as the first point of contact for our employees, resolving technical issues efficiently and ensuring business continuity. We value creativity, problem-solving, and a customer-first mindset.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work hours and hybrid work options.
- Continuous learning opportunities and certification support.
- Modern office environment in the heart of downtown Indianapolis.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Troubleshoot hardware (laptops, printers, mobile devices) and software (Windows, macOS, Office 365, VPN).
- Configure and manage user accounts, access permissions, and security protocols.
- Document all incidents, solutions, and changes in the knowledge base.
- Collaborate with senior IT staff to resolve complex escalated issues.
- Conduct basic hardware maintenance and manage software inventory.
Qualifications
- Associate degree in Information Technology or equivalent work experience.
- CompTIA A+ certification is a strong plus.
- Proven experience in a Help Desk or Technical Support role.
- Proficiency in Microsoft Windows, Active Directory, and Office 365.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.