Job Description
Join our dynamic IT team in Anaheim as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. In this critical role, you'll be the first point of contact for resolving technical issues, ensuring seamless operations and user satisfaction. Enjoy a collaborative environment with modern tools, competitive benefits, and clear growth pathways into advanced IT roles. If you're passionate about problem-solving and customer service, apply today to become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 200+ employees
- Diagnose and resolve hardware/software issues including OS, network connectivity, and cloud applications
- Manage ticketing system (ServiceNow) with SLA adherence and documentation best practices
- Deploy and configure new workstations, peripherals, and software installations
- Conduct user training sessions on IT security protocols and system updates
- Collaborate with network and security teams on escalated issues and preventative measures
Qualifications
- 2+ years of enterprise-level help desk or technical support experience
- CompTIA A+ or similar IT certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware troubleshooting and network connectivity issues
- Excellent communication skills with ability to translate technical concepts to non-technical users
- Experience with ITSM tools (ServiceNow, Jira) and remote support software
- Valid California driver's license for occasional on-site equipment pickups