Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Detroit! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges swiftly. This role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. If you're passionate about troubleshooting and customer satisfaction, apply today and start making an impact immediately!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system access, and application problems
- Document all interactions and resolutions using ITSM tools (e.g., ServiceNow)
- Collaborate with senior engineers on complex escalations and system improvements
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Conduct training sessions on new software and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 1-3 years of help desk or desktop support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and remote support tools
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Michigan driver's license for occasional on-site support