Job Description
Join our dynamic team as a Help Desk Support Specialist in Buffalo, NY and enjoy the freedom of flexible scheduling! We're seeking a tech-savvy professional to provide exceptional remote technical support while maintaining work-life balance. This role offers fully remote work with adaptable hours to fit your lifestyle, competitive compensation, and opportunities for professional growth in a collaborative environment.
Our ideal candidate thrives in customer-facing roles, possesses strong problem-solving skills, and values autonomy. You'll be instrumental in resolving technical challenges for our diverse client base while advancing your IT career. Apply today to become part of a company that prioritizes flexibility and employee well-being.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop/laptop problems including OS, network connectivity, and security
- Document all interactions and resolutions using our ticketing system with detailed notes
- Collaborate with senior technicians on complex escalations and system improvements
- Proactively monitor and maintain endpoint security across client environments
- Conduct user training on new technologies and best practices
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficient in Windows OS, Microsoft 365, and basic networking concepts
- Exceptional customer service skills with ability to communicate technical concepts clearly
- CompTIA A+ or equivalent certification preferred
- Strong analytical and problem-solving abilities with attention to detail
- Self-motivated with ability to work independently under flexible schedule
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)