Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny St. Petersburg! We provide all necessary equipment – laptops, peripherals, and software – so you can focus on delivering exceptional technical support. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture.
What You'll Love:
- Pre-configured high-performance laptop and dual monitors
- Latest diagnostic tools and software licenses
- Flexible remote work options (3 days/week)
- Professional development stipend
- Modern downtown office with Tampa Bay views
Responsibilities
- Resolve Tier 1/2 technical issues via phone, email, and remote support
- Deploy and configure company-provided hardware/software assets
- Maintain accurate IT asset documentation and inventory
- Escalate complex issues to senior engineers with detailed ticket notes
- Conduct end-user training on new technologies and security protocols
- Collaborate with network and security teams on system updates
- Monitor help desk ticket queues with SLA adherence
Qualifications
- 2+ years in enterprise help desk or desktop support
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, Active Directory, and Office 365
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service
- Ability to lift 20 lbs for equipment deployment