Job Description
Join our elite IT support team at TechSolutions Inc., a leader in innovative tech solutions serving Fortune 500 clients. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support in a high-impact role. Enjoy competitive compensation, cutting-edge technology exposure, and clear career advancement paths. If you thrive in fast-paced environments and possess deep technical expertise, this is your opportunity to elevate your career in Tucson's thriving tech scene.
What We Offer:
- Industry-leading compensation package
- Comprehensive health benefits and 401k matching
- Professional development fund
- Flexible hybrid work arrangement
Responsibilities
- Provide Tier 2/3 technical support for complex hardware/software issues
- Manage and resolve critical IT infrastructure incidents
- Implement and maintain system security protocols
- Train junior support staff on advanced troubleshooting
- Document technical solutions and knowledge base articles
- Collaborate with network and security teams
- Optimize help desk workflows and SLAs
Qualifications
- 5+ years of enterprise-level help desk experience
- Expertise in Windows Server, Active Directory, and Azure
- CompTIA Security+/Network+ certifications required
- Advanced scripting knowledge (PowerShell/Bash)
- Experience with ServiceNow or Jira
- Strong analytical and communication skills
- Bachelor's degree in IT or related field