Job Description
Join InnovateTech Solutions as a Remote Help Desk Specialist and become the hero of our team! We're seeking a tech-savvy professional to deliver exceptional IT support to our Fort Wayne-based clients. Enjoy the flexibility of remote work while making a tangible impact in a dynamic environment. This role offers career growth, competitive benefits, and the chance to solve complex challenges with cutting-edge technology. If you're passionate about customer service and technical excellence, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document incidents, solutions, and asset information in ITSM systems
- Collaborate with Tier 2/3 teams for complex escalations
- Train users on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance
- Contribute to knowledge base documentation
Qualifications
- 2+ years in IT help desk or technical support role
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows/macOS, Active Directory, and Office 365
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Ability to work independently in a remote setting
- Basic networking knowledge (TCP/IP, DNS, DHCP)