Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals for our Help Desk Support Associate position in Fort Worth, TX. No prior experience required – we provide all necessary training to transform you into a skilled IT professional. Join our dynamic team and gain hands-on experience with cutting-edge technology while building a stable career path in high-demand tech support.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security protocols
- Document all interactions, resolutions, and escalations using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex technical challenges and preventative maintenance
- Deliver exceptional customer service with clear communication and empathy
- Maintain accurate inventory of IT assets and assist with deployment logistics
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call support
- CompTIA A+ certification or willingness to obtain within 90 days
- Valid driver's license and reliable transportation