Job Description
We are looking for a dedicated Help Desk Support Specialist to join our growing team in Kansas City, MO. In this direct hire role, you will be the first point of contact for our internal and external clients, providing top-tier technical support and ensuring business continuity.
Why Join Us?
- Direct Hire Opportunity: No contract extensions, just a stable career path.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
We are seeking a proactive problem solver who thrives in a fast-paced environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and email.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and troubleshoot operating systems (Windows) and productivity software (Microsoft Office, Adobe).
- Log and track all support tickets in the help desk system (ServiceNow/Jira) and maintain accurate documentation.
- Assist in the deployment of new hardware, including laptops, printers, and mobile devices.
- Respond to and resolve IT service requests in a timely and professional manner.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 2 years of professional experience in IT Help Desk support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Familiarity with Active Directory, Group Policy, and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tasks effectively.