Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist in Corpus Christi, TX! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. Apply today to become a cornerstone of our IT infrastructure!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using Jira/ServiceNow with SLA adherence
- Deploy and configure Windows/macOS systems and enterprise applications
- Document procedures, knowledge base articles, and incident reports
- Train staff on cybersecurity best practices and software usage
- Coordinate with vendors for hardware/software procurement
- Monitor network performance and escalate critical infrastructure issues
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, Office 365, and cloud platforms
- Strong troubleshooting skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Experience with ITIL/ITSM methodologies
- Associates degree in IT or related field required