Job Description
Join our dynamic IT team in Indianapolis and kickstart your career with a $2,500 sign-on bonus! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy modern workspaces, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues including Windows, macOS, and mobile devices
- Document incidents, resolutions, and asset configurations in ITSM systems
- Install, configure, and maintain network equipment and peripherals
- Collaborate with senior engineers on complex system outages
- Conduct user training on new software and security protocols
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work flexible shifts including occasional on-call duties