Job Description
Join our award-winning IT team in the vibrant heart of New Orleans! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers the opportunity to solve complex technical challenges while working in a collaborative, modern environment. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in a city known for its innovation and culture.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers to escalate complex technical problems
- Deploy and configure end-user devices including laptops, peripherals, and mobile devices
- Conduct user training on company software and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 1-3 years of experience in IT help desk or desktop support role
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation