Job Description
Join our dynamic IT team in Corpus Christi and become the hero of workplace technology! TechSolutions Pro is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth in one of Texas's most vibrant coastal cities.
Why You'll Love Working With Us:
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Professional development stipend
- Flexible hybrid work schedule
- Modern office with waterfront views
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Manage service tickets using Zendesk and maintain accurate documentation
- Deploy and configure new workstations and peripheral devices
- Assist with network connectivity and security protocols
- Conduct user training on software applications and best practices
- Collaborate with senior engineers on complex technical escalations
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (Zendesk/BMC Service Desk)
- Ability to work flexible hours including occasional on-call duties