Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Corpus Christi! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive pay, full benefits, and a collaborative work environment where your problem-solving skills shine. Apply today to launch your career in IT support!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticketing systems with SLA adherence and resolution tracking
- Deploy and configure Windows/macOS workstations and peripherals
- Document procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training on cybersecurity best practices
- Monitor system health and proactively address anomalies
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and remote tools
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written/verbal communication abilities
- Experience with ServiceNow or Jira ticketing systems
- Basic knowledge of networking fundamentals (TCP/IP, DNS)
- Customer-focused mindset with patience and empathy