Job Description
Launch your IT career with TechForward Solutions! We're seeking motivated IT Support Trainees in Los Angeles with flexible scheduling options. Our comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time IT support role. Enjoy work-life balance with adaptable hours while gaining valuable certifications and technical skills. Join our collaborative team and transform your passion for technology into a thriving career.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide remote and in-person technical support to users
- Document IT processes and maintain accurate incident logs
- Assist with network security protocols and data backup procedures
- Collaborate with senior technicians on complex technical issues
- Participate in ongoing training for emerging technologies
- Contribute to IT infrastructure improvement projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently with flexible hours
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license (for occasional on-site support)
- Experience with helpdesk software (ServiceNow, Zendesk) a plus