Job Description
Are you a tech-savvy problem solver looking for a Direct Hire opportunity in the heart of Nebraska? TechFlow Solutions is seeking a dedicated Help Desk Support Specialist to join our growing IT team. We pride ourselves on providing top-tier technical support to our clients and employees.
In this role, you will be the first line of defense for technical issues, ensuring minimal downtime and maximum productivity. We offer a modern work environment, competitive benefits, and a clear path for career advancement.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and troubleshoot network connectivity, printer malfunctions, and operating system errors.
- Manage and track IT support tickets using our ticketing system (e.g., Jira or ServiceNow).
- Install, configure, and maintain desktop computers, laptops, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Train end-users on best practices for IT security and software usage.
Qualifications
- Associate’s degree in Computer Science, IT, or related field (or equivalent work experience).
- Minimum of 1-3 years of experience in a Help Desk or Technical Support role.
- Familiarity with Windows 10/11, Microsoft Office 365, and basic networking concepts.
- CompTIA A+ certification is a plus but not required.
- Strong customer service skills with the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.