Job Description
Join our dynamic IT team in Fresno as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical issues for our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions and resolutions in ticketing systems
- Provide on-site support for employees across multiple locations
- Collaborate with IT teams on network security and system upgrades
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of experience in technical support or help desk roles
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking
- Strong troubleshooting skills with hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and manage multiple priorities