Job Description
Join our innovative team as a Remote Help Desk Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional customer service while troubleshooting complex technical issues. Enjoy 100% remote work flexibility with competitive benefits and growth opportunities in a collaborative environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions using ticketing systems (Jira/ServiceNow)
- Train users on software best practices and security protocols
- Collaborate with IT teams on infrastructure improvements
- Manage user accounts and permissions in Active Directory
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 2+ years of remote help desk or Tier 2 technical support experience
- Proficiency in Windows OS, macOS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems and remote desktop tools
- CompTIA A+ or similar certification preferred
- Excellent written/verbal communication skills
- Ability to work independently in a remote setting
- Customer-focused mindset with problem-solving aptitude