Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative work environment with competitive benefits, professional development opportunities, and the chance to solve complex technical challenges while making a tangible impact. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document cases accurately in ticketing systems (Jira/ServiceNow) and maintain SLA compliance
- Deploy and configure end-user devices (laptops, mobile) with security protocols
- Collaborate with infrastructure teams on escalations and root cause analysis
- Create user documentation and conduct training sessions for new technologies
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent verbal/written communication and customer service abilities
- Experience with ticketing systems and ITIL processes preferred
- Ability to work independently and prioritize competing tasks effectively