Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Fresno, CA! TechSolutions Inc. is seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing client base. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document tickets in ITSM systems with detailed resolution notes
- Deploy and configure end-user devices (laptops, printers, peripherals)
- Train employees on cybersecurity best practices and software usage
- Collaborate with network and security teams on escalated issues
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network connectivity and VPN
- Excellent written/verbal communication and customer service aptitude
- Ability to work flexible shifts including occasional weekends