Job Description
Join TechNova Solutions' elite IT Support Trainee program in Oakland and transform your passion for technology into a rewarding career! We're seeking motivated individuals eager to master enterprise-level IT operations through hands-on training and mentorship. This immersive 6-month program combines classroom learning with real-world experience in a dynamic tech environment. You'll gain expertise in cloud infrastructure, cybersecurity protocols, and service management while working alongside industry veterans. Upon completion, top performers receive full-time placement with competitive benefits and career advancement opportunities.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via ticketing systems and remote assistance
- Deploy, configure, and maintain desktop/laptop hardware and enterprise software
- Execute network diagnostics and collaborate with infrastructure teams on connectivity issues
- Document SOPs and create knowledge base articles for recurring technical challenges
- Participate in cross-departmental IT projects including system migrations
- Conduct user training sessions on new technology implementations
- Adhere to ITIL best practices and cybersecurity compliance standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (or commitment to obtain within 3 months)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of cloud platforms (AWS/Azure) and virtualization
- Exceptional troubleshooting methodology and documentation skills
- Strong customer service orientation with ability to explain technical concepts clearly
- Ability to lift 30lbs for equipment deployments and work flexible hours