Job Description
We are looking for a skilled and friendly Help Desk Support Specialist to join our dynamic team in Dallas, TX. If you are looking for weekly pay and a stable career in information technology, we want to hear from you.
At Nexus IT Solutions, we bridge the gap between people and technology. As a key member of our support team, you will ensure that our employees have the tools they need to succeed in a fast-paced environment. We offer a modern work culture, comprehensive training, and clear pathways for advancement.
Key Benefits:
- Weekly Pay Schedule
- Competitive Hourly Rate
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO) and Holidays
- Professional Development Opportunities
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for internal employees.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Install, configure, and deploy new workstations and peripherals.
- Maintain accurate records of technical issues and resolutions in the ticketing system (e.g., ServiceNow).
- Assist with IT asset inventory management and lifecycle reporting.
- Collaborate with senior engineers to escalate and resolve complex network or security incidents.
- Conduct basic end-user training on software applications and security best practices.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or Information Technology preferred.
- CompTIA A+ Certification or equivalent technical experience is highly desirable.
- 1-3 years of professional experience in IT Help Desk or Customer Support.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and macOS.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team environment.
- Must be authorized to work in the United States.