Job Description
Join our dynamic team as a Remote-Friendly Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy problem-solver to deliver exceptional customer service while working from anywhere in the U.S. Enjoy flexible hours, competitive benefits, and opportunities for career growth in a supportive environment. If you're passionate about troubleshooting and making a difference, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document tickets accurately using ITSM tools (ServiceNow/Jira)
- Provide onboarding support for new employees and systems
- Escalate complex issues to senior engineers with detailed context
- Conduct system maintenance and security updates
- Train users on cybersecurity best practices
Qualifications
- 2+ years in IT help desk or technical support roles
- CompTIA A+ or similar certification required
- Proficiency in Windows/macOS, Active Directory, and networking basics
- Exceptional communication and customer service skills
- Experience with remote support tools (TeamViewer/AnyDesk)
- Ability to work independently with minimal supervision
- Strong troubleshooting methodology and documentation habits