Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist and become the hero of our team! We're seeking a customer-focused tech enthusiast to deliver exceptional IT support across our Indianapolis headquarters. In this pivotal role, you'll troubleshoot hardware/software issues, deploy solutions, and champion user satisfaction while working with cutting-edge technology. Enjoy a collaborative environment where your problem-solving skills shine, plus competitive benefits and growth opportunities. Ready to make a tangible impact? Apply today!
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Deploy and configure desktop/laptop systems with Windows 11 and Microsoft 365
- Manage Active Directory accounts and permissions
- Document incidents using ServiceNow ticketing system
- Train users on cybersecurity best practices
- Collaborate with network/teams on complex escalations
- Conduct quarterly IT audits for compliance
Qualifications
- 2+ years in Tier 1/2 IT support or help desk environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS and Microsoft Office Suite
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills for network/hardware issues
- Excellent communication and customer service abilities
- Basic knowledge of cloud services (Azure/O365)
- Ability to lift 30 lbs for equipment deployment