Job Description
Immediate Hire Opportunity for Help Desk Support Specialist in Boston, MA!
Join our dynamic IT team at Boston Tech Partners and become the go-to technical hero for our employees. We're seeking a customer-focused Help Desk Support Specialist to resolve technical issues swiftly and deliver exceptional service. This is your chance to launch or advance your career in a fast-paced environment with growth opportunities and competitive compensation.
Why Boston Tech Partners? We invest in our people through continuous training, clear career paths, and a culture that celebrates innovation and collaboration. If you're ready to make an immediate impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware, software, and network issues
- Diagnose and resolve problems with Windows/MacOS systems, Office 365, and enterprise applications
- Manage IT service desk tickets using ServiceNow or similar ticketing systems
- Onboard new employees and deploy standard IT equipment
- Create and maintain technical documentation and knowledge base articles
- Escalate complex issues to senior engineers with detailed context
- Monitor system alerts and perform routine maintenance tasks
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ certification or equivalent technical knowledge
- Proficiency in troubleshooting Windows, MacOS, and mobile devices
- Experience with Active Directory, Office 365, and networking fundamentals
- Exceptional customer service and communication skills
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Strong problem-solving skills and attention to detail
- Valid Massachusetts driver's license (for occasional off-site support)