Job Description
Join TechHub Solutions and become a vital part of our award-winning IT support team! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our Seattle-based clients. Enjoy the stability of weekly pay while working in a dynamic, collaborative environment where your expertise directly impacts business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Why TechHub Solutions?
- Weekly paychecks for financial peace of mind
- Industry-leading training and certifications
- Modern office in downtown Seattle
- Health/dental/vision insurance
- 401(k) with company match
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 150+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and cloud applications
- Manage Active Directory accounts, password resets, and group policies
- Deploy and configure new workstations, peripherals, and network equipment
- Document all incidents, resolutions, and standard operating procedures in ServiceNow
- Collaborate with network and security teams on escalated technical issues
- Conduct user training on new systems and security best practices
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30lbs for equipment installations
- Valid Washington State driver's license (occasional site visits required)