Job Description
Join our dynamic IT team in Baton Rouge and become the frontline hero of our digital ecosystem! We're seeking a highly motivated Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate hire position offers competitive compensation, comprehensive benefits, and a chance to launch your career in a rapidly expanding tech environment. If you're passionate about solving problems and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document all incidents in ServiceNow with detailed resolution steps and preventive measures
- Collaborate with senior engineers on escalated tickets involving complex system integrations
- Conduct user training sessions on cybersecurity best practices and new software deployments
- Monitor ticket queues and maintain SLA compliance with <2hr response time
- Assist with onboarding new employees and device provisioning
Qualifications
- 1+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in Active Directory, Office 365, and remote support tools (TeamViewer/AnyDesk)
- Strong troubleshooting methodology with root cause analysis skills
- Excellent communication abilities and customer service mindset
- Ability to work rotating shifts including weekends for 24/7 coverage
- Valid Louisiana driver's license for occasional on-site support