Job Description
Are you a problem-solver with a passion for technology? Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Laredo, TX.
As a key member of our IT department, you will be the first point of contact for internal employees, providing top-tier technical support and ensuring our digital infrastructure runs smoothly.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (e.g., Jira, ServiceNow).
- Diagnose and resolve hardware, software, and network issues efficiently and accurately.
- Install, configure, and maintain workstations, printers, and peripherals.
- Assist in the deployment of new hardware, software updates, and security patches.
- Document all technical issues and resolutions in the knowledge base for future reference.
- Collaborate with senior IT staff to implement best practices and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory and basic networking concepts.
- Excellent communication skills and a customer-centric attitude.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.