Job Description
Join our award-winning IT support team in Madison, WI! We're seeking passionate Help Desk Specialists to deliver exceptional technical support to our 500+ employees. As a key member of our Service Desk team, you'll be the first point of contact for resolving technical issues, ensuring seamless business operations, and driving digital transformation initiatives. Eligible candidates receive a $5,000 sign-on bonus! We offer comprehensive training, career advancement opportunities, and a collaborative environment where your expertise is valued.
Our ideal candidate thrives in fast-paced settings, possesses excellent problem-solving skills, and is committed to delivering outstanding customer service. You'll work with cutting-edge technologies including Microsoft 365, Azure, and modern endpoint management tools. We pride ourselves on our inclusive culture and commitment to work-life balance.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve complex technical problems using ticketing systems (ServiceNow)
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all support activities, solutions, and knowledge base articles
- Collaborate with network, security, and infrastructure teams on escalated issues
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification (or equivalent experience)
- Proficiency with Windows OS, Microsoft 365, and basic networking concepts
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer service orientation
- Experience with ITSM tools (ServiceNow, Jira, or similar)
- Ability to work flexible hours including occasional on-call duties
- Relevant degree in IT or related field preferred