Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using remote tools
- Document all interactions in ticketing systems with detailed notes
- Train users on best practices for cybersecurity and data protection
- Collaborate with senior technicians on complex escalations
- Maintain inventory of IT assets and equipment
Qualifications
- Associate degree in IT or equivalent experience required
- 2+ years in help desk or technical support role
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+ or similar certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)