Job Description
Join TechFlow Solutions as an immediate hire Help Desk Support Specialist in the heart of San Francisco! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic team. This is your chance to launch or advance your career in a fast-paced tech environment with competitive compensation and growth opportunities. Apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage Active Directory, VPN configurations, and cloud-based applications (O365, GSuite)
- Document all tickets, solutions, and assets in ServiceNow with precision
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Train end-users on new systems and security best practices
Qualifications
- 3+ years of hands-on Help Desk/IT support experience
- CompTIA A+ or equivalent certification required
- Expert proficiency in Windows 10/11, macOS, and mobile OS troubleshooting
- Strong knowledge of TCP/IP, DNS, DHCP, and common network protocols
- Experience with Service Desk platforms (ServiceNow, Jira, Zendesk)
- Excellent communication skills and customer-centric approach
- Ability to thrive in high-pressure situations with competing priorities