Job Description
Launch your IT career with no experience required! TechSolutions Inc. is seeking motivated Entry-Level Help Desk Support Specialists to join our dynamic team in New Orleans. We provide comprehensive training and career advancement opportunities for passionate individuals. If you excel at problem-solving and enjoy helping others, this is your perfect entry point into the tech industry. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in the heart of the Big Easy.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Document and track user requests via ticketing systems
- Install, configure, and troubleshoot desktop/laptop systems
- Deliver exceptional customer service via phone, email, and chat
- Collaborate with senior technicians on complex issues
- Assist with onboarding new employees' IT setups
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong verbal communication and problem-solving abilities
- Customer service mindset and patience
- Willingness to learn technical concepts
- Ability to work independently and in teams
- Reliable transportation to downtown office
- Passion for technology and helping others