Job Description
Join our award-winning IT team at TechSolutions Inc. as a Help Desk Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges for our growing client base. Enjoy a collaborative environment with competitive benefits, career growth opportunities, and flexible work arrangements. Be part of an innovative company recognized as Indiana's Top Workplace for 2023!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Document and track support tickets using ServiceNow and Jira systems
- Install, configure, and maintain Windows/macOS workstations and peripherals
- Collaborate with network engineers to resolve escalated connectivity issues
- Train end-users on security protocols and best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of experience in technical support or help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Familiarity with ITIL processes and ticketing systems
- Ability to lift 30 lbs for equipment maintenance