Job Description
Join our dynamic team as a Help Desk Support Specialist in Riverside, CA! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Apply today and grow your IT career with industry leaders!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and troubleshoot desktop/laptop problems, printers, and peripherals
- Document all support tickets and solutions using ITSM software
- Train users on system updates and best practices
- Collaborate with IT teams to resolve complex system issues
- Maintain inventory of IT assets and equipment
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft Office
- Strong diagnostic and problem-solving abilities
- Excellent verbal/written communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to handle multiple priorities in fast-paced environments