Job Description
Join TechSolutions KC as a Help Desk Support Specialist and become the backbone of our dynamic IT infrastructure! We're seeking a customer-focused professional to provide exceptional technical support to our growing client base in Kansas City. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a collaborative environment.
As a key member of our IT team, you'll troubleshoot hardware/software issues, deliver user training, and maintain system documentation while showcasing your problem-solving skills. If you're passionate about technology and thrive in fast-paced settings, apply today to join our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Provide user training on software applications and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with network and security teams on complex incidents
- Monitor ticket queues and maintain SLA performance metrics
- Assist in IT asset management and inventory control
Qualifications
- 2+ years of experience in technical support or help desk environments
- CompTIA A+ certification or equivalent technical expertise
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work independently and manage multiple priorities
- Valid driver's license for occasional on-site support