Job Description
Join TechNova Solutions' elite IT Support Trainee program and accelerate your career in one of America's fastest-growing tech hubs. We're seeking ambitious individuals passionate about technology and customer service. Our comprehensive 6-month training program combines hands-on experience with mentorship from industry experts, equipping you with enterprise-level skills in network administration, cybersecurity, and cloud technologies. Enjoy competitive compensation, full benefits, and clear pathways to senior IT roles upon program completion.
Responsibilities
- Provide Tier 1-2 technical support for 500+ enterprise users via phone, email, and remote assistance
- Deploy, configure, and troubleshoot Windows/macOS endpoints, printers, and network infrastructure
- Document technical issues using ITSM tools (ServiceNow) and maintain accurate asset inventories
- Collaborate with senior engineers on complex system outages and security incident responses
- Participate in cross-functional projects involving Azure, Active Directory, and VoIP systems
- Train users on new software deployments and security best practices
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience (CompTIA A+ preferred)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and operating systems
- Strong problem-solving abilities with customer-centric communication skills
- Ability to lift 30lbs and work flexible hours during system maintenance windows
- Valid driver's license for occasional on-site hardware installations
- Passion for continuous learning and industry certifications (CompTIA Network+/Security+)
- Experience with ticketing systems (Jira, ServiceNow) or helpdesk software
- U.S. citizenship or permanent residency required for government contract compliance