Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Charlotte, NC! We're seeking a customer-focused tech enthusiast to deliver exceptional support to our 500+ employees. Enjoy modern hybrid work (3 days office/2 remote), competitive benefits, and career growth opportunities in a rapidly scaling tech environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing system for hardware/software issues
- Diagnose and resolve network connectivity, printer, and workstation problems
- Deploy and configure Windows 10/11 laptops, mobile devices, and peripherals
- Manage Active Directory accounts, group policies, and software licensing
- Create and maintain technical documentation for SOPs and troubleshooting guides
- Collaborate with network/security teams on escalated incidents
- Maintain 95%+ customer satisfaction score through proactive communication
Qualifications
- 2+ years in corporate IT help desk or desktop support role
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
- Expertise in Windows OS, Microsoft Office 365, and Active Directory
- Experience with ServiceNow, Jira, or Zendesk ticketing systems
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent written/verbal communication and conflict resolution abilities
- Valid NC driver's license for occasional equipment pickups